Q: How do I prepare for my exam?
You should have extensive experience for all listed exam topics. The topics for each exam are listed in the exam guide. Review the recommended materials listed in the relevant exam guide to see if you're ready to take the certification exam.
Q: Does attending training courses help with certification?
Attending training courses gives you hands-on experience and in-depth expertise in Adobe products. However, training courses are not prerequisites for a certification exam.
Q: How are the exams administered?
Adobe Certified Expert exams are administered by Pearson VUE, an independent third-party testing company. The tests are offered at over 5,000 authorized testing centers in over 100 countries. Visit the Pearson VUE website to register for a certification exam.
Q: How do I pay for an exam?
You can pay for a certification exam by using a credit card, or you may request to be invoiced through your salesperson. Those paying through an invoice will receive a voucher number to use as payment.
Q: If I do not pass an exam, can I get a refund?
We are unable to offer refunds for failed exams.
Q: How long do the certifications last?
Certifications on Adobe Digital Marketing Suite products are valid for 12 months. All other product certifications do not expire, although ACE exams are continually evaluated and updated to ensure the content remains relevant. Maintaining your certification status endorses your knowledge and skills as a valued and competent professional.
Q: When will I receive my score?
Results for exams that only consist of only multiple choice questions will be provided immediately upon completion. Exams with both multiple choice and short answer questions will have results delivered in two parts: The multiple-choice portion is scored immediately upon completion and the short answer portion is scored within five business days. You will receive your score by email.
Q: What happens if I fail?
You may register for the exam again 14 days after a failed attempt. You are allowed up to three exam attempts for any exam annually. Each exam instance will incur a separate exam fee.
Q: How do I find out what I missed?
Question answers are not disclosed. Adobe strives to maintain the highest standards to protect the integrity of the certifications you earn.
Q: What can I do if I have a grievance with an exam question?
Adobe is focused on the integrity of the ACE certifications and ensuring the accreditations remain meaningful. If you have a grievance with a question, please send a description of the question and your complaint to firstname.lastname@example.org.
Q: What do I receive upon certifying?
All certifications offer an e-certificate and use of the ACE logo, which will be emailed to you following receipt of your signed ACE Agreement. Products in the Adobe Digital Marketing Suite also include an ACE welcome kit, which will be mailed out six weeks after earning your certification.
Q: Where do I view my certification history (results, etc.)?
You can view your certification status, history, results, etc. by logging into the Adobe Certified Portal
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