Certification FAQs

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Q: What do the Creative Cloud changes mean to ACE certification?

Q: How do I prepare for my exam?

A:

You should have extensive experience for all listed exam topics. The topics for each exam are listed in the exam guide. Review the recommended materials listed in the relevant exam guide to see if you're ready to take the certification exam.

Q: Does attending training courses help with certification?

A:

Attending training courses gives you hands-on experience and in-depth expertise in Adobe products. However, training courses are not prerequisites for a certification exam.

Q: How are the exams administered?

A:

Adobe Certified Expert exams are administered by Pearson VUE, an independent third-party testing company. The tests are offered at over 5,000 authorized testing centers in over 100 countries. Visit the Pearson VUE website to register for a certification exam.

Q: How do I pay for an exam?

A:

You can pay for a certification exam by using a credit card, or you may request to be invoiced through your salesperson. Those paying through an invoice will receive a voucher number to use as payment.

Q: If I do not pass an exam, can I get a refund?

A:

We are unable to offer refunds for failed exams.

Q: How long do the certifications last?

A:

Certifications on the Adobe Creative Cloud and Digital Marketing Suite products are valid for 12 months. All other product certifications (e.g. CS5 and CS6) do not expire. Maintaining your certification status on the most current version of the exams endorses your knowledge and skills as a valued and competent professional. Recertification exams are available to maintain your certification status and must be taken within 90 days of your exam expiration date.

Q: When will I receive my score?

A:

Results for exams that only consist of only multiple choice questions will be provided immediately upon completion. Exams with both multiple choice and short answer questions will have results delivered in two parts: The multiple-choice portion is scored immediately upon completion and the short answer portion is scored within five business days. You will receive your score by email.

Q: What happens if I fail?

A:

You may register for the exam again 14 days after a failed attempt. You are allowed up to three exam attempts for any exam annually. Each exam instance will incur a separate exam fee.

Q: How do I find out what I missed?

A:

Question answers are not disclosed. Adobe strives to maintain the highest standards to protect the integrity of the certifications you earn.

Q: What can I do if I have a grievance with an exam question?

A:

Adobe is focused on the integrity of the ACE certifications and ensuring the accreditations remain meaningful. If you have a grievance with a question, please send a description of the question and your complaint to aceprogram@pearson.com.

Q: What do I receive upon certifying?

A:

All certifications offer an e-certificate, which will be emailed to you upon passing your exam. You also obtain use of the ACE logo, which you can download from the Adobe Certified Portal.

Q: Where do I view my certification history (results, etc.)?

A:

You can view your certification status, history, results, etc. by logging into the Adobe Certified Portal

Q: What is the pre-requisite for taking an ACE recertification exam?

A:

Candidates must be certified on the previous version of the product in order to have their recertification exam results apply to the current version

Q: How do I add my name to the ACE Finder?

A:

Follow the directions below to get your name added to our Adobe Certified Expert Finder.

  1. Log in to the Adobe Certified Portal. If you need assistance with your credentials, please contact aceprogram@pearson.com.
  2. Select "Update Personal Info" from the left-hand menu.
  3. Scroll down to the bottom section, Custom Questions, and select "Yes" so we can share your credentials.
  4. Enter a URL to showcase your skills, previous projects, contact information, etc. in the "Website" field (optional).
  5. Click "Submit."

Please allow 5 business days for your information to appear. If you still don't see yourself listed after that time, please contact aceprogram@pearson.com for assistance.


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